Head of CRM - Salesforce
Nerdio
Sales & Business Development
United States · Remote
Posted on Wednesday, May 8, 2024
About Nerdio
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.
We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.
Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.
Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.
We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.
What you'll do
This senior-level role involves leading the strategic planning, implementation, and management of enterprise-wide business systems and processes, driving operational efficiency and scalability across the organization.
- Define system and technical architecture governance with stakeholders by identifying what we do not have, recommend new initiatives based on current business gaps, evaluate technology, and promote better use of solutions and best practices throughout the organization.
- Drive a long-term strategy for Business Systems and technology in support of Nerdio's GTM strategy
- Own the business systems infrastructure - all the tools that we use to operate as a business (the architecture, layout, and usage of those tools)
- Be the 'go-to' expert for technical guidance and architectural recommendations regarding designing, building, testing, deploying, and maintaining highly-available, scalable, and secure applications
- When the team needs help you should be ready to roll-up your sleeves and be able to help or develop, configure, code, test, and debug complex software and enhance where needed
- Manage external resources from requirements to implementation and testing
- Collaborates with peers in the delivery/project management teams to drive initiatives in project delivery and employee engagement.
- Serve as a partner for company-wide initiatives, working across divisions, and translating complex business requirements into intuitive and intelligent platform solutions to support our business objectives
- Work across functional organizations to prioritize and create roadmaps for the implementation of projects/programs based on business impact and value
- Maintain integrations impacting the CRM, including documentation, requirements scoping, testing, delivery, and maintenance.
- Identify solutions to increase Data Quality and Standardization for customer and transaction details into the CRM
Qualifications
- 7+ years experience of successfully leading a team of systems administrators, developers and system admins including all aspects of personnel management growth and development.
- 7+ years of experience in implementation, development, process re-engineering and support of Sales, Marketing, Customer Success & Support business processes, systems and technologies.
- Experience using and implementing a number of tools, included but not limited to, Salesforce, Hubspot, Gong, 6sense, Apollo, etc.
- Experience in delivery, deployment and support (on-shore and off-shore) for a CRM in a global company
- Ability to thrive in a dynamic environment of a high growth, fast paced company; you'll have guidance when you need it, but you're also goal oriented and can execute without close supervision
- Exceptionally strong communicator equally adept at communications strategy and execution.
- Ability to communicate in an open and authentic manner in all situations
- Able to establish and build close working relationships and creatively drive consensus
- High degree of motivation and professionalism with good leadership and team building skills
- Extensive experience in GTM business processes, Sales, Marketing and revenue models for SaaS companies
Benefits and Incentives
- Competitive Base + Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.