<p><strong>Job Level: </strong>Junior </p><p><strong>Working Hours:</strong> 5 days a week, 4:30 am to 1 pm IST</p><h3>Mission - Why Does This Job Exist?</h3><p>The Customer Support Representative at Benivo plays a vital role in delivering exceptional support across a wide range of products and services. This position involves assisting users with navigating their accounts and performing operational tasks, including processing financial transactions through Benivo's relevant products.</p><p></p><h3>Outcomes - What Must Get Done?</h3><ul> <li>Query Response Time: 100% of incoming platform queries are responded to within 1 day (during agreed hours of support).</li> <li>Payment Queries: 100% of incoming payment queries and requests are responded to within 1 day (during agreed hours of support).</li> <li>Visibility Improvement: Enhanced visibility on incoming support query categories for internal stakeholders.</li> <li>First Response: The first response is within 5 minutes and chats should be noticed.</li> </ul><p></p><p></p>

Customer Service

(Customer Service)

India

Digital products for new starters and relocating employees that improve employee experience NPS by 50% or more. Benivo helps companies improve employee experience when moving, save time for movers and for HR, and create opportunities to save money with a cost effective system to deliver baseline relocation support. The system includes employee actions and workflows to self-serve through a move, cash-flow solutions to provide access to money before payroll, digital destination support, welcome gifting for surprise and delight and lite spouse support coming soon. Multiple versions of the experience can be created for multiple employee populations. For anywhere in the world - unlimited locations, and unlimited customisation potential. Clients include Google, GE, Bloomberg, Verizon Connect, CGI, Hertz and 50 others

England, UK

London, UK

Mile End, London, UK

Benivo

Customer Support Specialist

Updata Capital Inc is a financial services company that provides growth equity and growth experience to the next generation of technology market leaders.

Updata Management LLC

Updata Partners

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Customer Support Specialist

Mission - Why Does This Job Exist?

Outcomes - What Must Get Done?