<p><strong>Job Level: </strong>Junior </p><p><strong>Working Hours:</strong> 5 days a week, 4:30 am to 1 pm IST</p><h3>Mission - Why Does This Job Exist?</h3><p>The Customer Support Representative at Benivo plays a vital role in delivering exceptional support across a wide range of products and services. This position involves assisting users with navigating their accounts and performing operational tasks, including processing financial transactions through Benivo's relevant products.</p><p></p><h3>Outcomes - What Must Get Done?</h3><ul> <li>Query Response Time: 100% of incoming platform queries are responded to within 1 day (during agreed hours of support).</li> <li>Payment Queries: 100% of incoming payment queries and requests are responded to within 1 day (during agreed hours of support).</li> <li>Visibility Improvement: Enhanced visibility on incoming support query categories for internal stakeholders.</li> <li>First Response: The first response is within 5 minutes and chats should be noticed.</li> </ul><p></p><p></p>

Customer Service

(Customer Service)

India

Benivo brings a decade of award-winning experience developing HR technology and finance solutions for relocating employees, global mobility teams, and their vendors with a proven system that receives a 70+ Net Promoter Score (NPS) from its clients.

Benivo’s client base includes Google, GE, CGI, Mondelez, Bayer, Bloomberg, Phillips 66, ExxonMobil, KPMG, Unity, and 50 top employers. Benivo’s technology provides an end-to-end solution to manage all mobility needs on a single platform, leveraging AI and machine learning to unlock significant cost savings, data analytics, and dramatically improve the employee experience.

England, UK

London, UK

Mile End, London, UK

Kingston Vale, London SW15, UK

Benivo

Customer Support Specialist

Updata Capital Inc is a financial services company that provides growth equity and growth experience to the next generation of technology market leaders.

Updata Management LLC

Updata Partners

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Customer Support Specialist

Mission - Why Does This Job Exist?

Outcomes - What Must Get Done?