Contract Type: Full-time, Permanent
Location: India
Reporting to: CPO

Mission - Why Does This Job Exist?

Drive Benivo’s operational efficiency by owning, optimizing, and scaling process automation through Make.com, the Zoho stack, Axiom and other automation tools. Focus on quality assurance, process standardisation, and seamless integration with 3rd party systems, ensuring scalable and reliable automated solutions.

Responsibilities

• Own the Make.com integration engine, leading the development of automated workflows and 3rd party system integrations to streamline internal processes.
• Implement and maintain integrations between Benivo’s proprietary platform and partner & client systems, focusing on data accuracy, seamless synchronization, and process efficiency.
• Ensure quality assurance across all automation initiatives, adhering to high standards of reliability, performance, and scalability.
• Lead efforts in process standardisation by analyzing, optimizing, and automating key business workflows to enhance efficiency and consistency.
• Collaborate with cross-functional teams (Product, Engineering, Operations) to design, implement, and optimise automated solutions using Make.com, Zoho, Axiom, and other platforms.
• Define, monitor, and report on key performance metrics for automation projects to ensure alignment with business objectives.
• Document and standardize process automation, ensuring that best practices are followed and knowledge is effectively transferred across teams.
• Act as the subject matter expert on Make.com, staying current with platform updates and leveraging new capabilities to improve automation.
• Roadmapping - prioritize automation projects based on impact, ensuring alignment with Benivo’s strategic goals and continuous process improvement.
• Provide training and support to internal teams to drive the adoption of new automation tools and solutions.