Own relationships with 15+ client accounts

Collaborate with client to understand pain points, determine AI use cases, define requirements and identify data sources for integration

Lead the client onboarding process by delivering software trainings and facilitating regular checkpoints

Manage deployment timelines and production readiness activities

Lead customer training sessions for the company’s AI tools

Administer regular customer experience surveys, relaying technical feedback to product teams and working with clients to improve user adoption

Triage customer requests and escalate issues to technical support team

Bachelor’s degree in business, public health, information systems or liberal arts

Demonstrated interest in B2B products, client services, compliance, or AI innovation

3+ years of experience in client services, consulting, account management, or customer support

Action-oriented with strong judgement and follow-through

Clear and professional written and verbal communication

Ability to work cross-functionally with multiple client and internal teams

Detail-oriented and quick learner

Strong emotional intelligence and coachable

Ability to explain technical concepts to non-technical users