Serve as the primary point of contact for a small number of enterprise accounts, building trusted relationships across executive sponsors, business owners, compliance stakeholders, and end users

Develop deep working knowledge of each client's business, regulatory environment, and internal systems landscape

Partner with client stakeholders to identify pain points, define AI use cases, document requirements, and map data sources for integration

Lead onboarding across multiple departments and user groups, sequencing rollout to account for competing priorities and internal dependencies

Manage deployment timelines and production readiness activities, coordinating across client IT, security, and infrastructure teams

Build and deliver role-specific training for varied audiences, from analysts to executives

Track adoption and usage patterns; run structured feedback cycles and translate client input into prioritized product requests

Triage and escalate technical issues, maintaining ownership of resolution through closure

Prepare and lead recurring business reviews covering progress against milestones, open risks, and expansion opportunities

Maintain account documentation including stakeholder maps, deployment status, and issue logs

Experience in banking, healthcare, insurance, or another regulated industry

Familiarity with enterprise software deployment, integrations, or IT environments

Exposure to AI/ML products or compliance technology

Bachelor's degree in business, information systems, sciences, or a related field

4+ years in client services, consulting, account management, or implementation, including direct experience supporting enterprise or highly regulated clients

Track record managing complex, multi-stakeholder engagements through to delivery

Comfort navigating client organizations with layered decision-making and formal governance processes

Ability to explain technical concepts clearly to non-technical audiences

Strong written and verbal communication, including executive-facing communication

Action-oriented with strong judgment, follow-through, and comfort operating with ambiguity

Detail-oriented, quick learner, and coachable

Strong emotional intelligence and ability to manage difficult conversations with poise

Willingness to travel to client sites as needed