Design and structure training pathways for internal teams and external clients

Write training content, including decks, job aids, product videos, scripts, and other supporting materials, in partnership with our internal brand team

Translate technical software and hardware specifications into content for technical and non-technical audiences

Present in-person and virtual trainings, adjusting the agenda and materials for each audience

Collect feedback from trainees and clients, continuously iterating on training content, structure, and delivery

Stay current on product releases and upgrades to keep training material accurate and relevant

Partner cross-functionally with Product, Sales, and Client Advisory to identify training gaps and new content needs

Bachelor’s or higher degree in education, organizational development, information technology, business, communications, or equivalent project experience

5+ years of experience in instructional design and training program development in a client-facing, SaaS, or technology environment

Strong understanding of SaaS products and the ability to learn new software and hardware systems quickly

Excellent communication and presentation skills, with demonstrated ability to explain technical concepts to both technical and non-technical audiences

Strong writing skills and attention to detail

Comfortable working cross-functionally with multiple teams