Act as a technical expert on discovery and demo calls alongside sales staff

Respond to technical client questions related to security architecture, deployment, integrations, and data governance

Identify and describe application use cases to address client workflows, requirements, data sources and pain points

Develop working fluency across Go Abacus’s active verticals, with the ability to speak credibly to technical pain points in each

Support clients’ technical needs throughout client onboarding and operations, in collaboration with Product and Engineering teams

Troubleshoot client inquiries, resolve bugs, implement enhanced features, or escalate to Engineering team

Create product documentation and guides for client use

Stay current on new internal releases, features, and architecture changes and translate them into sales-ready language the team can use immediately

Continuously research industry trends to identify opportunities to develop additional features and integrations

Bachelor’s degree in computer science, engineering, information systems, or equivalent project experience

3-10 years of experience in a technical role, such as software engineering, IT support, data management, or technical consulting

Familiarity with Python, C++, C#, and JavaScript, with proficiency in one or more of these programming languages

Able to support Proof of Concept (POC), sandbox builds, and integration testing

Able to troubleshoot deployment and integration issues in a customer environment, including reading system logs, identifying configuration errors, and diagnosing and resolving incidents

Familiar with the Software Development Lifecycle methodology (SDLC) and software concepts

Experienced at presenting live demos

Working knowledge of LLMs and RAG-based AI systems

Ability to work cross-functionally with multiple client and internal teams

Detail-oriented, problem-solver and quick learner, with desire to learn the Go Abacus code stack

Familiarity with on-premise or air-gapped infrastructure deployment a strong plus