Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, and Shutterfly have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.

Role Overview
We are looking for a highly motivated Engineering Intern to join our team and contribute to real-world projects that power intelligent voice and digital interactions. You will work alongside experienced engineers and managers on cutting-edge systems involving Generative AI, Big Query, Cloud Platforms, and Scalable Microservices built on modern platforms like Java Spring Boot.
This internship is a great opportunity to learn from the best, build portfolio-worthy projects, and contribute to production-grade systems used by Fortune 500 clients.

Key Responsibilities

• Assist in the design, development, and testing of software components across backend, frontend, and data pipelines

• Build, test, and enhance RESTful APIs and microservices using Spring Boot and Java

• Contribute to internal tools and dashboards using React, Node.js, Python, or similar technologies

• Support AI/ML pipelines involving NLP, audio transcription, sentiment analysis, or Generative AI (LLMs)

• Work on migrating or optimizing data platforms involving Looker, PostgreSQL, GCP, and BigQuery

• Collaborate with mentors to document and present progress regularly

• Write clean, maintainable code and contribute to code reviews and team discussions

What You’ll Learn

• Real-world Agile development processes (Scrum, CI/CD, GitOps)

• Cloud-native development with Docker, Kubernetes, and Google Cloud Platform

• Backend application development using Java, Spring Boot, Hibernate/JPA, Maven/Gradle

• Hands-on experience in AI/ML model integration and data pipeline orchestration (Airflow, Spark)

• Exposure to tools like Looker, Kafka, Redis, Twilio, and more

• Engineering best practices in a professional product environment

Qualifications

• Currently pursuing or recently completed Master’s degree in Computer Science, Engineering, or related fields

• Strong foundation in Data Structures, Algorithms, and Software Design

• Exposure to any of the following is a plus:

  • Java, Spring Boot, REST APIs

  • JavaScript/TypeScript, Python

  • React, Node.js, Flask

  • ML/NLP frameworks

  • Databases (SQL, NoSQL), Message Queues (Kafka), Redis

  • Cloud platforms: GCP

• Curiosity, willingness to learn, and strong problem-solving attitude

Nice to Have (Bonus Points)

• Projects or coursework related to Conversational AI, Platform Engineering, or Generative AI

• Participation in Hackathons, Open Source, or Math/AI competitions

• Familiarity with tools like Git, Postman, JIRA, Jupyter, or IntelliJ/VSCode

Perks

• Mentorship from senior engineers and managers

• Opportunity to contribute to production-level systems

• Certificate and letter of recommendation

• Flexible working hours

• Possible conversion to full-time based on performance

About Us

We are a passionate and high-performing team at Interactions LLC, building state-of-the-art Conversational AI, Analytics, and Omnichannel solutions. Our India office is at the forefront of innovation, driving key initiatives across Social Channels, Analytics Platforms, and Natural Language Processing.

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.