LendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, LendKey has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to national markets.

What you’ll be doing:

• Review loan files to ensure the documentation provided meets our Lenders’ requirements
• Precisely edit loan information to reflect updates, and verified information
• Review completed loan files for accuracy and compliance
• Provide clear, concise comments regarding the status of loan files
• Communicate professionally and effectively with internal and external customers regarding status requests, missing information, and explanations of required documentation
• Identify and escalate challenging customer accounts for additional review and assistance
• Work diligently, and be adaptable to change, in a fast pace work environment to ensure department productivity and quality standards are met and exceeded
• Ability to work independently while engaging in a team environment
• Ability to work in office as required by the business

Background & Skills:

• Prior loan processing and verification experience, such as auto, mortgage or student loan experience is a plus
• Bachelor’s Degree is great, but not required
• Great work ethic and attention to detail; persistence; strong organizational skills
• Team player; works well within a team to achieve individual objectives and broader objectives
• Ability to work independently while engaging in a team environment
• Strong verbal & written communication skills
• Must have at least 6 months of experience in current role and must not be on any corrective action plans

We offer a hybrid work setup that blends the flexibility of remote work with the connection of in-office collaboration. This role starts with a structured schedule that includes both on-site and remote training, plus guided “nesting” periods to support your development as you ramp up. As part of our dynamic work environment, in-office time may be required based on business priorities and individual performance. Please Note: At any time, we reserve the right to shift to a fully in-office position as business needs evolve—adaptability is key!

Culture fit:

Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work.

What We Do

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.

For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com. Visit Lendkey.com for more information.