About Nerdio

What you'll do

• Account Management:

  - Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.

  - Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.

• Technical Advisory:

  - Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

  - Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.

• Customer Data Analysis:

  - Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.

  - Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.

• Collaboration and Feedback:

  - Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
  - Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.

• CRM Tracking:

  - Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

• Pre/Post-sales Account Management: Minimum of 5 years of relevant experience in account management, consulting, or professional services.
• VDI Expertise: Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
• Software Background: Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
• Adoption and Implementation: Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
• Problem Solving and Analytical Skills: Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
• Communication and Collaboration: Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.Describe the experience and attributes of the ideal candidate

• A minimum of 5 to 8 years of relevant experience in pre/post-sales account management, consulting, or professional services.
• Hands-on experience deploying and optimizing VDI environments, with preference given to AVD (Azure Virtual Desktop) experience.
• Strong technical background with expertise in cloud computing, infrastructure, or related fields.
• Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
• Experience in managing complex technical projects and delivering successful outcomes.
• Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.

• Previous experience in a senior or leadership role with a technical account management function.
• Certifications in relevant technical areas or project management.

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture