The Revenue Operations Analyst will be a pivotal role in support of our Enterprise Customer Success team, acting as a business partner to the SVP of the business. The candidate should be comfortable working with leaders of sales organizations, working side by side to help make decisions that drive growth, and requires the desire to dig in and gain intimate knowledge of the business to be successful. You'll be required to juggle many different priorities at once and have the ability to execute against them in an efficient manner. And you'll be working with just about every business unit at Nerdio, from Sales and Marketing to HR and Finance, so being organized and process driven will be key.

Ultimately this role is about being a team player to the Revenue Operations team, to the sales leader your supporting, and to the broader groups that you will be interacting with. It will require you to be dynamic and fun with an open mind to innovation. We don't have "a way" of doing things and are open to new and creative ideas that can help Nerdio grow!

• Business partner to Customer Success leadership at Nerdio

• Drives forecasting process and deal diligence in consistent and timely manner

• Manages the opportunity pipeline for the global CS organization, ensuring accuracy and quality

• Delivers scorecard metrics including measures against total funnel, customer health metrics, and expansion analyses on areas for potential growth

• Owns the annual planning process as it relates to target setting and resource allocation

• GTM modeling (KPIs, customer segmentation, coverage model, resource coordination, mobilization, comp plan design)

• “SWOT” analysis for specific problems/challenges

• Supports important GTM priorities and strategy as necessary

• Defines scope and builds work-plans, performs analyses, synthesizes findings, packages and communicates recommendations

• 3+ years experience in customer success operations or sales/revenue operations roles

• Bachelor's degree

• Highly efficient in excel and PPT, BI tools (Tableau, PowerBI) a plus

• Experience implementing, using, and navigating a CRM (Salesforce or Hubspot)

• Gainsight experience a plus

• Any experience with coding is a plus (SQL, Python, etc.)

• Comfortable with ambiguity and able to work autonomously

• Comfortable presenting to the senior leadership and executive level

• Team player

• A true problem solver that's flexible and can execute independently