About Shufti:

Shufti is a leading provider of AI-powered identity verification solutions. With a global footprint and an expanding client base, we help organisations meet compliance requirements and improve customer onboarding experiences across industries.

Role Overview:

We are seeking an experienced Head of Account Management to lead and grow our global account management function. This is a strategic role focused on customer retention, expansion, and satisfaction. You will manage a team of Account Managers and work cross-functionally to ensure an exceptional customer journey.

Key Responsibilities:

- Lead the global account management team with a focus on growth, retention, and customer satisfaction

- Develop account strategies and playbooks to drive upsell and cross-sell opportunities

- Build and maintain strong, long-lasting client relationships

- Act as a key escalation point and ensure resolution of complex customer issues

- Collaborate with Sales, Product, and Customer Success teams to deliver value

- Monitor key account metrics and provide regular reporting to leadership

Requirements:

- 6+ years of experience in account management, with 2+ years in a leadership role

- Strong B2B SaaS or RegTech/FinTech experience preferred

- Demonstrated success in managing strategic accounts and driving growth

- Excellent leadership, communication, and negotiation skills

- Data-driven mindset and experience with CRM tools

Why Join Us:

- Make a direct impact on revenue and customer success

- Lead a global team in a fast-paced, high-growth environment

- Competitive compensation, remote-first culture, and career advancement opportunities