Why This Role Exists

TitanX does not win by “installing software.”

We win by embedding into how teams operate, coach reps, and drive real revenue outcomes.

The Technical Account Manager owns post-sale client strategy, optimization, and long-term success, and renewal ownership.

This role ensures customers:

• Fully adopt TitanX
• Optimize rep workflows
• Expand intelligently
• Never stagnate after onboarding

This role does not own technical implementation.

It owns making the system work for the business over time.

Reporting Line & Key Stakeholders

Reports to: VP Customer Strategy

Daily partners: Account Executives, CSMs

Frequent partners: Revenue Leadership, Marketing, Product

Not a dependency: Technical Solutions Consultant (post-pilot)

Core Responsibilities
1. Post-Sale Client Strategy & Success

• Own the technical and operational relationship after Closed/Won
• Translate business goals into rep workflows and usage strategy
• Drive adoption, consistency, and measurable outcomes
• Identify risk early and act before churn becomes visible

2. Rep Optimization & Workflow Strategy

• Analyze rep behavior, usage patterns, and outcomes
• Recommend workflow adjustments that improve:
• Conversations per hour
• Rep efficiency
• Data reliability
• Partner with CS and Revenue on the enablement strategy

3. Expansion & Value Realization

• Identify expansion opportunities based on usage maturity
• Support AEs with technical and operational context
• Quantify impact and ROI for renewals and upsells
• Ensure customers are “ready” before expanding scope

4. Cross-Functional Feedback Loop

Feed Product insights on:

• Workflow friction
• Adoption blockers
• Strategic gaps

Partner with Marketing on:

• Account-based strategy
• Retargeting insights
• Partner with Revenue on:
• Account planning
• Expansion timing

Traits & Requirements
Hard Requirements

• Deep understanding of outbound sales workflows and GTM systems
• Strong business acumen—can map technical choices to revenue impact
• Experience supporting enterprise or complex B2B accounts
• Calm, credible, customer-facing presence
• Excellent written and verbal communication

Strong Preference

• Familiarity with Salesforce, HubSpot, SEPs, and dialers
• Experience working with RevOps, CS, and Sales leadership
• Comfort operating without step-by-step instructions

What “Great” Looks Like (Outcomes)

• Customers continuously optimize, not stagnate
• Rep performance improves over time
• Expansion is earned, not forced
• Product receives clean strategic signals
• Customers view TitanX as embedded—not bolted on

Compensation

Base Salary: $120,000

Variable Compensation: $25,000

OTE: $145,000

• Variable comp plan shared within the first 2 weeks
• Health Insurance: TitanX covers 100% of BCBS Tennessee Silver Plan
• Employee may opt out or upgrade at their own expense