Location: Remote, United States

Reports to: CRO

We're looking for a Director of Revenue Operations to build and lead the engine that powers our entire customer lifecycle. We need a hybrid BizOps and RevOps leader who can swim in the data of sales forecasting and commission structures while simultaneously overseeing a sophisticated tech stack including Salesforce, HubSpot, and Chargebee.

You'll lead our CRM admin team and serve as the strategic partner to Sales, Marketing, and Customer Success leadership—ensuring our data is clean, our processes are scalable, and our revenue is predictable.

At TitanX, we believe precision beats volume. The same philosophy applies here: we don't want someone who does more. We want someone who does it right.

• Predictive Forecasting: Own the forecasting process. You won't just report numbers—you'll provide the "why" behind them, helping leadership understand segment performance, win rates, and pipeline health.
• Business Insights: Partner with the CEO, COO and CRO to provide deep-dive analysis for board meetings and strategic offsites (e.g., segment penetration, CAC/LTV by cohort, and ROI on headcount).
• Commission Management: Design, implement, and manage incentive compensation plans alongside the CRO and CFO. Ensure commissions are accurately attributed, transparently tracked, and scaled as we grow.
  

• CRM Architecture: Oversee the Salesforce environment, ensuring it's optimized for a high-velocity sales team—not just acting as a database.
• Marketing & Lead Flow: Collaborate with Marketing Ops to manage HubSpot automation and lead routing to ensure no lead is left behind.
• The "Full Funnel" Stack: Manage and optimize our peripheral tools, including Gong for conversational intelligence and Chargebee for seamless billing and subscription management.
  

• Deal Desk Leadership: Build the framework for deal approvals, contract management, and pricing strategy to reduce friction in the sales cycle.
• Billing & Finance Sync: Bridge the gap between Sales and Finance, ensuring the handoff from "Closed Won" to Chargebee is flawless.
  

• CS Ops: Implement workflows to track health scores, renewal cycles, and expansion opportunities within the existing customer base. Our success is our customers' success—we need the systems to prove it.

• The "Systems Architect" Mindset: You don't just fix a bug—you rethink the workflow so the bug never happens again.
• Data-Obsessed: You live in spreadsheets and BI tools, but you can translate that data into a narrative that a Sales Manager or Board Member can understand.
• Operator & Leader: You're comfortable "in the weeds" of a Salesforce flow one hour and presenting a 5-year scaling plan the next.
• Built for the Build Phase: You thrive when you're creating, not maintaining. You aren't looking for a pre-made playbook—you want to write it.
  

• Experience: 6+ years in RevOps, BizOps, or Sales Ops, preferably in a high-growth B2B SaaS environment.
• Salesforce Mastery: Deep experience with SFDC architecture. Certifications are a plus, but proven implementation experience is a must.
• The Stack: Proven experience with HubSpot, Chargebee (or similar billing tools), Gong, and commission software (e.g., CaptivateIQ/Spiff).
• Financial Fluency: Strong understanding of SaaS metrics (ARR, Net Retention, Churn, Payback Period).
• Leadership: Experience managing at least 1-2 direct reports (CRM admins or analysts).
  

• Category Creation: We created Phone Intent. And that’s just the beginning. You'll help operationalize a category that didn't exist before us—building the playbook as we scale.
• Customer Obsession: We're deeply involved in our customers’ success. When our customers describe us as "black magic" and say they'd "call an emergency meeting" if we disappeared—that's the bar we hold ourselves to.
• Precision Over Volume: Our philosophy isn't "do more." It's "do it right." That applies to how we build product, serve customers, and run operations. You'll work with leaders who care about outcomes, not activity.
• Impact That's Immediate: We move fast. Our customers see results in 48 hours, not months. You'll be building infrastructure that directly powers that speed.