Solutions Engineer
Improvado
San Francisco, CA, USA
Posted on Oct 17, 2024
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.
As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
About the role
In this fast-paced role, you will work with our Sales, Customer Success, and Engineering teams to develop creative solutions aimed at solving the needs of our clients. We are looking for a motivated individual with experience in customer-facing roles and an insatiable curiosity for technology. In concert with the Sales Team, the Solution Engineer plays a critical role in deciphering complex application architectures and devising creative yet practical solutions. While the role is primarily pre-sales focused, Solution Engineer will act as a customers' trusted advisor throughout the sales process and into launch. This approach enables the optimization of pre-sales and post-sales efforts to form a cohesive customer experience.
Responsibilities
- Demonstrate technical expertise in sales presentations, product demonstrations, customer training, technical onboarding, RFPs, and RFIs.
- Help Sales and Customer Success to understand the processes, pains, needs, and wishes of prospects and customers.
- Along with Sales, Customer Success, and tech support, communicate with prospects and customers via email, chat, or video calls.
- Work closely with prospects and customers to identify the best configuration options.
- Help explain features and releases to clients.
- Collaborate with the Engineering team to help influence product roadmap based on market/customer requirements.
- Be a subject matter expert on Improvado’s platform and evangelize Improvado’s value and features to potential customers.
- Own the discovery and qualification of Improvado’s technical compatibility with prospects and provide consultative guidance on technical deal strategy.
- Collaborate with customers to ensure Proof of Concepts, Trial, and Onboarding are successful.
- Act as the voice of the customer by translating, aggregating, and representing customer feedback to Product and Engineering teams.
- Utilize strong business acumen, including best practices and business processes, to understand and communicate business requirements and solutions strategies to customers and prospects.
Qualifications
- Moderate SQL knowledge.
- 3+ years of experience in SaaS environment.
- 3+ years of Technical Pre-Sales / Sales Engineering / IT Project management or software engineering experience.
- Solid understanding of digital advertising, ad-tech, and mar-tech space.
- Experience as a client-facing Solution Engineer, comfortable in the sales environment.
- Superior communications skills.
- Strong listening skills.
- An understanding of the principles of working with large amounts of data, the ability to structure information and technical requirements.
- Knowledge of APIs, Relational Databases, Cloud Architecture.
- Experience with ETL processes and data warehouses.
Nice to Have
- You have worked on the most popular DWH/DB/Cloud Storage (e.g. Google BigQuery, Amazon S3, Snowflake, etc.)
- You analyzed marketing performance data.
- Experience working in a Startup.
What We Offer
- Remote-first environment
- Competitive compensation
- Stock options
- Medical, and dental benefits
- 401K plan
- Unlimited PTO
- Paid holidays
- Professional development reimbursement
Improvado is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.
If you are interested in applying for employment with Improvado and need special assistance or an accommodation to apply for a posted position contact us at: hr@improvado.io
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